How FlyBox Billing Works
Quarterly Invoicing: Storage fees are charged every three months (90 days).
Storage Fee: $20.00 per FlyBox per month, billed as $60.00 per FlyBox per quarter.
Automatic Renewals: Your saved payment method is securely charged at the start of each new quarterly cycle.
Your First Renewal: Your first renewal will occur 95 days from your order date, which includes a 5-day grace period.
All subsequent auto-renewals occur every 90 days, unless canceled at least 1 day before the next billing cycle
Adding FlyBoxes Mid-Cycle
You’ll receive a separate invoice for each new FlyBox: $60.00 prepaid for three months (90 days) of storage.
Prorated adjustments will appear on your next quarterly invoice to align all your FlyBoxes on the same billing schedule.
A "prepaid quarter" = three-month billing period paid in advance.
Important
FlyBox invoices are quarterly only — you will not receive monthly invoices.
Retrieval fees are billed separately and are not included in your storage invoice unless they occur at the time of your FlyBox purchase.
What to Expect on Your First Invoice
Quarterly Prepayment: $60.00 per FlyBox (covers 90 days).
Any One-Time Fees: For example, retrieval fees if you request a FlyBox back at the time of purchase.
Discounts:
Promotional discounts will appear if applicable.
Some are one-time; others may renew depending on your eligibility.
We’ll notify you if your discount terms change.
Understanding Retrieval Charges
A retrieval is when you request one of your stored FlyBoxes to be delivered back to you. Each retrieval is processed as a separate shipment and is billed independently of your storage invoice.
Here’s how retrieval fees work:
Charge Type | Fee |
Discounted Retrievals (1 per stored FlyBox per quarter) | $10 |
Additional Retrievals (same quarter, after using your credits) | $30 per FlyBox |
Returning a FlyBox to storage | FREE |
Optional Signature Required | $5 per delivery |
Retrieval Credit System
You receive one $10 discounted retrieval per FlyBox stored each quarter.
These retrieval credits are pooled — they can be used for any of your stored FlyBoxes, not just the one they’re tied to.
If you store 7 FlyBoxes, you’ll receive 7 discounted retrievals per quarter that can be used on any 7 retrievals.
After using all available discounted retrievals, additional retrievals during the same quarter are billed at $30 per FlyBox.
Retrieval credits do not expire and can carry over for future use.
Example: If you retrieve the same FlyBox twice in one quarter, and you still have unused discounted retrievals from your stored FlyBoxes, the second retrieval can still be covered by a credit — if one is available.
Adding FlyBoxes Between Billing Cycles
If you add a FlyBox mid-cycle:
You'll receive a separate invoice for $60.00 (90 daysof prepaid storage).
Future invoices will be prorated so all your FlyBoxes renew on the same schedule.
This makes it easy to manage your billing in one simple quarterly view.
Cancellation Policy
You may cancel your FlyBox service at any time.
Note: Prepaid charges are non-refundable.Refer to our Cancellation Policy for full details.
Promotions and Discounts
FlyBox occasionally offers promotional storage or retrieval discounts:
Some are one-time offers; others may renew if you remain eligible.
If conditions change, we’ll notify you before any promotional discounts expire.
Need Help?
If you have questions about your invoices, retrievals, or charges:
In-App Chat: Chat with a live agent directly through the FlyBox app
Email: Reach us at [email protected]
Summary
FlyBox invoices are simple:
$20/month per FlyBox, billed quarterly (every 90 days) at $60
One $10 discounted retrieval per FlyBox per quarter, usable on any FlyBox
Additional retrievals: $30
No hidden fees, flexible scheduling, and easy access whenever you need it