How FlyBox billing works
Each FlyBox is tied to a 3-month plan commitment, billed monthly.
Active plans automatically renew for another 3-month period unless canceled before renewal.
Your initial order establishes your regular billing schedule. If you place additional FlyBox orders, those FlyBoxes begin their own 3-month commitments and may later be aligned with your existing monthly billing date.
Because each order maintains its own commitment and applicable bundle pricing, FlyBoxes purchased in separate orders are not automatically combined into one pricing tier.
FlyBox pricing: bundle and save
FlyBox uses tiered pricing. The more FlyBoxes included in the same order or bundle, the lower the monthly price per FlyBox.
Number of FlyBoxes | Monthly Rate per FlyBox |
1–2 FlyBoxes | $20/month |
3–5 FlyBoxes | $18/month |
6–11 FlyBoxes | $16/month |
12+ FlyBoxes | $15/month |
Key details
Pricing is based on the number of FlyBoxes in each individual order or bundle
Discounts are not cumulative across separate orders
Your bundle rate remains the same throughout the current 3-month commitment
Canceling a FlyBox does not change the price of the remaining FlyBoxes during the current 3-month commitment
At the beginning of the next 3-month plan, pricing is recalculated based on the number of FlyBoxes from that bundle continuing into the new plan
Adding FlyBoxes in a separate order does not automatically change the pricing of an existing bundle
Each FlyBox measures 24″ × 20″ × 12″ externally and can hold up to 60 lbs.
Example: bundle pricing at renewal
A customer orders 6 FlyBoxes.
The 6 FlyBoxes qualify for the 6–11 FlyBox tier at $16 per month per FlyBox for the current 3-month plan.
If only 5 FlyBoxes continue into the next 3-month plan:
The current 3-month plan remains priced at $16 per FlyBox
When the next 3-month plan begins, the 5 active FlyBoxes qualify for the 3–5 FlyBox tier
The new rate becomes $18 per month per FlyBox
Bundle pricing changes at the start of the next 3-month plan, not during the current commitment.
Adding FlyBoxes mid-cycle
You can order additional FlyBoxes at any time through the FlyBox app or website.
When you place an additional order:
The new FlyBoxes begin their own 3-month commitment
The initial charge for the new order is processed when the order is placed
Billing may later include a prorated adjustment to align the new FlyBoxes with your existing monthly billing schedule
Once aligned, your active FlyBox charges may appear together on your regular monthly invoice
Each order continues to maintain its applicable plan commitment and bundle pricing even when billing dates are aligned.
Retrieval charges
A retrieval occurs when you request a stored FlyBox to be delivered back to you.
Retrieval pricing is charged per FlyBox and is based on the distance between:
Your retrieval delivery address, and
The location where each FlyBox was last returned
Note: If this is your first retrieval for a FlyBox, distance is calculated between the address where that FlyBox was originally delivered and your retrieval address. After a FlyBox has been returned, future retrieval distance is calculated from the location where that FlyBox was last returned.
Standard retrieval
$15 per FlyBox
Applies when the retrieval address is within 300 miles of the location where the FlyBox was last returned
Extended retrieval
$30 per FlyBox
Applies when the retrieval address is more than 300 miles from the location where the FlyBox was last returned
The applicable retrieval charge will be displayed before you confirm your retrieval order.
Shipping your FlyBoxes to storage is FREE.
Information for early adopters and legacy customers
Some early adopters and legacy customers may have different retrieval pricing or retrieval credits based on the plan they originally signed up for.
If this applies to your account:
Your eligible legacy retrieval pricing or retrieval credits will continue to be honored
No action is required
The FlyBox app will display the correct retrieval price before you confirm your order
What to expect on your invoice
Your FlyBox invoice may include different types of charges depending on your account activity.
These may include:
Monthly storage charges for active FlyBoxes
Prorated billing adjustments related to additional FlyBox orders
Standard or extended retrieval charges
Other applicable service or account charges
Updated bundle pricing when a new 3-month plan begins with a different number of active FlyBoxes
Different charges may appear as separate line items so you can see what each charge represents.
Why did my monthly storage price change?
Your monthly price per FlyBox may change when a new 3-month plan begins if the number of FlyBoxes continuing in that bundle has changed.
Example
A bundle originally contains 6 FlyBoxes at $16 per FlyBox per month.
If only 5 FlyBoxes continue into the next 3-month plan:
The existing 3-month plan remains at $16 per FlyBox per month
The 5 FlyBoxes continuing into the next plan qualify for the 3–5 FlyBox tier
Their new rate becomes $18 per FlyBox per month
The price does not change during the existing 3-month commitment. The new bundle rate begins when the next 3-month plan starts.
Cancellation policy
Each FlyBox is subject to a 3-month minimum commitment.
Canceling a FlyBox does not change the pricing or financial obligation associated with the current 3-month commitment
The current bundle rate remains in effect through the end of the existing 3-month plan
Canceling before the next renewal prevents that FlyBox from renewing into another 3-month plan
If fewer FlyBoxes continue into the next plan, the applicable bundle rate for the remaining FlyBoxes may change when the new 3-month plan begins
For complete cancellation terms and instructions, refer to the FlyBox Cancellation Policy.
Promotions and discounts
FlyBox may offer promotional or discounted pricing from time to time.
Depending on the promotion:
The discount may apply only to qualifying orders
The discount may apply for a specified period
Eligibility requirements may apply
Promotional pricing may differ from standard FlyBox pricing
Applicable promotional terms are provided with the offer.
Clear and transparent charges
FlyBox displays applicable pricing before you complete an order or retrieval request.
Depending on your account activity, charges may include:
Monthly storage charges
Prorated billing adjustments
Standard or extended retrieval fees
Other applicable service or account charges
If you have questions about a specific charge on your invoice, contact FlyBox Support for assistance.
Need help?
If you have questions about an invoice, billing, or retrieval charge, contact FlyBox Support through the in-app chat.
A support agent can help explain individual charges associated with your account.
Quick reference summary
Feature | Details |
Plan type | 3-month commitment, billed monthly |
1–2 FlyBoxes | $20 per FlyBox per month |
3–5 FlyBoxes | $18 per FlyBox per month |
6–11 FlyBoxes | $16 per FlyBox per month |
12+ FlyBoxes | $15 per FlyBox per month |
Bundle pricing during current plan | Rate remains the same throughout the 3-month commitment |
Bundle pricing at renewal | Recalculated based on the number of FlyBoxes continuing into the next 3-month plan |
Separate orders | Priced separately and not combined for bundle pricing |
Additional orders | Begin their own 3-month commitment and may have prorated billing adjustments |
Standard retrieval | $15 per FlyBox within 300 miles |
Extended retrieval | $30 per FlyBox over 300 miles |
Legacy retrieval pricing | Eligible early adopters and legacy customers may have different retrieval pricing or credits |
Pickup / shipping to storage | FREE |