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Payments: Simple, Secure, and Transparent

Learn how FlyBox billing works, including monthly payments, bundle pricing, prorated charges, accepted payment methods, retrieval pricing, and optional retrieval add-ons.


Simple pricing designed to grow with you

FlyBox makes storage effortless, including how you pay.

Storage pricing is based on the number of FlyBoxes included in each order, and applicable charges are displayed before you complete a purchase or retrieval request.


3-month plan billed monthly with automatic renewals

Each FlyBox is tied to a 3-month plan commitment, billed monthly.

Plans automatically renew for another 3-month period unless canceled before the renewal date.

Your monthly storage rate is based on the number of FlyBoxes included in each individual order or bundle.

If the number of FlyBoxes continuing into the next 3-month plan changes, the applicable bundle pricing will be recalculated when the new 3-month plan begins.


Tiered pricing: bundle and save

FlyBox storage pricing starts at $20 per FlyBox per month and decreases when more FlyBoxes are included in the same order.

Number of FlyBoxes

Monthly Rate per FlyBox

1–2 FlyBoxes

$20/month

3–5 FlyBoxes

$18/month

6–11 FlyBoxes

$16/month

12+ FlyBoxes

$15/month

Important

  • Pricing is based on the number of FlyBoxes in each individual order or bundle

  • Bundle discounts are not cumulative across separate orders

  • Each FlyBox is tied to a 3-month commitment

  • The bundle rate remains the same for the duration of the current 3-month plan

  • Canceling a FlyBox does not change the price of the remaining FlyBoxes during the current 3-month commitment

  • At the start of the next 3-month plan, pricing is recalculated based on the number of FlyBoxes from that bundle continuing into the new plan

  • Adding FlyBoxes in a separate order does not automatically change the pricing of an existing bundle

  • Active FlyBoxes automatically renew for another 3-month plan unless canceled before renewal

Example: Bundle pricing after a cancellation

A customer orders 6 FlyBoxes.

The 6 FlyBoxes qualify for the 6–11 FlyBox tier at $16 per month per FlyBox for their 3-month plan.

If one of those FlyBoxes is canceled, the pricing for the bundle does not change during the current 3-month commitment.

At the end of the current 3-month plan:

  • 5 FlyBoxes are continuing into the next 3-month plan

  • The new plan now qualifies for the 3–5 FlyBox tier

  • The 5 FlyBoxes will be priced at $18 per month per FlyBox for the new 3-month plan

The pricing adjustment occurs when the next 3-month plan begins, not when the cancellation is requested.

Example: Adding FlyBoxes in a separate order

A customer has 7 FlyBoxes from one order at $16 per month per FlyBox.

The customer later places a separate order for 4 additional FlyBoxes.

  • The original 7-FlyBox bundle remains at $16 per month per FlyBox

  • The new 4-FlyBox order qualifies for $18 per month per FlyBox

  • The two orders are priced separately and are not combined to create an 11-FlyBox pricing tier


FlyBox size and capacity

FlyBoxes are available in one standard size.

  • External dimensions: 24″ × 20″ × 12″

  • Internal dimensions: approximately 22″ × 18″ × 10″

  • Maximum weight: 60 lbs per FlyBox

This size is designed to balance storage capacity, portability, and ease of handling.


How billing works when I order additional FlyBoxes

When you place an additional FlyBox order, the new order begins its own 3-month commitment. The initial charge for the new FlyBoxes is processed when the order is placed.


Your billing may then be prorated so that your FlyBox charges align with your existing monthly billing date. This allows your active FlyBox charges to appear together on your regular billing schedule while each order maintains its own applicable plan commitment and bundle pricing.


Secure, hassle-free transactions

FlyBox payments are processed securely using your saved payment method.

FlyBox accepts:

  • Major credit and debit cards

  • Apple Pay

  • Google Pay

  • PayPal

Available payment methods can be managed through the FlyBox app.


When do I pay a retrieval fee?

A retrieval fee applies when you request a stored FlyBox to be delivered back to you.

Retrieval pricing is charged per FlyBox and is based on the distance between:

  • The physical address where you want the FlyBox delivered, and

  • The location where that FlyBox was last returned

Shipping your FlyBoxes to storage is FREE.


How much does a retrieval cost?

FlyBox offers standard and extended retrieval pricing.

Standard retrieval

  • $15 per FlyBox

  • Applies when the retrieval address is within 300 miles of the location where the FlyBox was last returned

Extended retrieval

  • $30 per FlyBox

  • Applies when the retrieval address is more than 300 miles from the location where the FlyBox was last returned

Note: If this is your first retrieval for a FlyBox, distance is calculated between the address where that FlyBox was originally delivered and your retrieval address. After a FlyBox has been returned, future retrieval distance is calculated from the location where that FlyBox was last returned.

The retrieval fee is charged separately for each FlyBox included in your retrieval order. The FlyBox app will display the applicable retrieval price before you confirm your order.


Information for early adopters and legacy customers

Some early adopters and legacy customers may have different retrieval pricing or retrieval credits based on the plan they originally signed up for.

If this applies to your account:

  • Your eligible legacy retrieval pricing or retrieval credits will continue to be honored

  • No action is required

  • The FlyBox app will display the correct retrieval price before you confirm your order

Legacy pricing applies to the retrieval fee only.

Optional retrieval add-ons, including priority shipping and signature-required delivery, are charged separately at their applicable current rates.


Does FlyBox offer priority shipping?

Yes, but priority shipping is currently available only as an optional add-on when placing a retrieval order.

Priority shipping is not currently available for:

  • New FlyBox orders

  • Initial FlyBox deliveries

  • Pickups

  • Shipments to storage

  • Standalone shipping requests

Priority shipping can only be selected when a stored FlyBox is being retrieved and delivered back to you.

The priority shipping fee is charged per FlyBox in addition to the applicable retrieval fee.

Standard priority shipping

  • $45 per FlyBox

  • Applies when the retrieval address is within 300 miles of the location where the FlyBox was last returned

Extended priority shipping

  • $85 per FlyBox

  • Applies when the retrieval address is more than 300 miles from the location where the FlyBox was last returned

Example

One FlyBox with a standard retrieval and standard priority shipping would include:

  • Standard retrieval: $15 per FlyBox

  • Standard priority shipping: $45 per FlyBox

  • Total: $60 for one FlyBox

The FlyBox app will show the retrieval fee, priority shipping fee, and total before you confirm the order.


Is signature-required delivery available?

Yes. Signature-required delivery is an optional add-on available when placing a retrieval order.

  • $5 per FlyBox

  • Requires someone to sign for the FlyBox when it is delivered

The signature-required delivery fee is charged in addition to the applicable retrieval fee and any other selected retrieval add-ons.


What shipping is FREE?

FlyBox includes:

  • FREE shipping to you for new FlyBox orders

  • FREE pickup or supported drop-off

  • FREE shipping to a FlyBox storage facility

  • FREE shipping back to storage when reusing a FlyBox

A retrieval fee applies when you request a stored FlyBox to be delivered back to you.

Optional priority shipping and signature-required delivery can also be added to retrieval orders for an additional fee.


Clear and transparent pricing

FlyBox displays applicable charges before you confirm an order.

Depending on the service you request, charges may include:

  • Monthly storage fees

  • Standard or extended retrieval fees

  • Optional priority shipping for retrieval orders

  • Optional signature-required delivery

Your FlyBox app will display the applicable pricing before you confirm a purchase or retrieval request.


Quick reference summary

Feature

Details

Plan type

3-month commitment, billed monthly

1–2 FlyBoxes

$20 per FlyBox per month

3–5 FlyBoxes

$18 per FlyBox per month

6–11 FlyBoxes

$16 per FlyBox per month

12+ FlyBoxes

$15 per FlyBox per month

Bundle pricing

Based on the number of FlyBoxes in each individual order or bundle

Bundle pricing during current plan

Rate remains the same throughout the 3-month commitment

Bundle pricing at renewal

Recalculated based on the number of FlyBoxes continuing into the next 3-month plan

Additional orders

Begin their own 3-month commitment and may be prorated to align billing

Standard retrieval

$15 per FlyBox within 300 miles

Extended retrieval

$30 per FlyBox over 300 miles

Standard priority shipping

Optional retrieval add-on: $45 per FlyBox within 300 miles

Extended priority shipping

Optional retrieval add-on: $85 per FlyBox over 300 miles

Signature-required delivery

Optional retrieval add-on: $5 per FlyBox

Legacy retrieval pricing

Eligible early adopters and legacy customers may have different retrieval pricing or credits

Pickups / shipping to storage

FREE

Payment methods

Credit/debit cards, Apple Pay, Google Pay, PayPal

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