What is FlyBox’s cancellation policy?
You may cancel your FlyBox membership any time before your next renewal.
Canceling stops future charges
Fees already billed are non-refundable
Each FlyBox plan has a 3-month minimum commitment, billed monthly
How to cancel in the app
Open the FlyBox app
Go to Profile › Membership › Manage Membership
Select Cancel Entire Membership and follow the prompts
Before canceling, make sure:
Your account is in good standing (no past-due balance)
Any FlyBoxes you wish to retrieve have been scheduled in the app
If you need help, chat with a live agent in the app.
Can I pause my membership?
At this time, FlyBox does not offer the ability to pause a membership.
FlyBox plans:
Are billed monthly
Renew automatically every three months
Can be canceled before renewal to prevent additional charges
Tip: If you only need certain items temporarily, retrieve the FlyBoxes you need and cancel before your next renewal date.
What happens if I don’t pay or don’t update my payment method?
If a payment fails:
A $25 late fee may apply after a 7-day grace period
You’ll receive notifications to update your payment method
Accepted payment methods include credit/debit cards, Apple Pay, Google Pay, and PayPal
If payment issues continue:
Account access may be restricted
Under the FlyBox Service Agreement, unpaid balances may result in a lien
After required notice periods, stored items may be sold to recover outstanding balances
FlyBox makes multiple attempts to contact you before any enforcement action is taken.
Does FlyBox conduct background checks on employees?
Yes.
All FlyBox employees involved in storage and fulfillment operations undergo background checks.
Additional security measures include:
Restricted facility access for authorized personnel only
24/7 video monitoring at storage facilities
What happens to my items if FlyBox goes out of business?
FlyBox has contingency plans in place to protect customer property.
In the unlikely event of business closure:
Customers would receive advance notice
Clear instructions would be provided for retrieving or transferring stored items safely
Why does FlyBox use monthly billing with 3-month renewals?
FlyBox operates on a 3-month plan commitment, billed monthly, to ensure storage space, logistics, and operational resources are reserved for your items.
Plans renew automatically every three months unless canceled before renewal.
What your membership includes
Shipment of FlyBoxes to your door
FREE pick-ups and FREE shipping back to storage
FREE use of FlyBoxes and included packing materials
Secure, climate-controlled storage with 24/7 monitoring
Why plans are non-refundable
Once a plan begins, storage space and logistics are allocated for the full commitment period. For this reason, charges already billed are non-refundable, even if a FlyBox is retrieved early.
You may continue using your FlyBox through the end of your plan and cancel before the next renewal.
How much does a retrieval cost?
A retrieval is when you request a stored FlyBox to be delivered back to you.
Standard retrieval pricing
$15 per FlyBox
Flat-rate nationwide within the contiguous United States
No distance-based or mileage fees
Information for early adopters
If you were one of our early adopters, your account may include a different retrieval rate based on the plan you originally signed up for.
If this applies:
Your original retrieval pricing continues to be honored
No action is required
The FlyBox app will always show the correct price before you confirm a retrieval
Returns to storage are always FREE.
Optional signature-required delivery is available for $5 per retrieval.
Need help?
If you have questions about policies, billing, or your account:
In-app chat: Message a live agent in the FlyBox app
Email: [email protected]
Quick reference summary
Topic | Policy |
Cancellation | Cancel anytime before renewal |
Minimum commitment | 3 months, billed monthly |
Refunds | Charges already billed are non-refundable |
Late payments | $25 late fee after 7-day grace period |
Retrieval fee | $15 per FlyBox (early adopters may differ) |
Returns to storage | FREE |
Employee screening | Background checks required |
Facility security | Restricted access + 24/7 monitorin |