Retrieving a FlyBox
Retrieving your FlyBox is simple and can be done anytime directly in the FlyBox app.
Retrieving FlyBoxes from different storage locations?
If your FlyBoxes are stored at different FlyBox facilities, they must be retrieved in separate orders.
This means you may need to place multiple retrieval requests if your FlyBoxes are located in different warehouses.
Why this happens:
FlyBoxes are shipped from the facility where they are currently stored
Each facility processes shipments separately
If the app does not allow you to select certain FlyBoxes together, it is usually because they are stored at different locations. Simply complete one retrieval order first, then create another order for the remaining FlyBoxes.
Step 1: Select the FlyBox you want to retrieve
Open the FlyBox app
Navigate to the Retrieve page
You’ll see all FlyBoxes currently stored at our secure facilities
Tap the FlyBoxes you want to retrieve
Step 2: Tap “Retrieve FlyBox”
Confirm you’ve selected the correct FlyBoxes
Tap Retrieve to begin the delivery process
Step 3: Confirm delivery details
Choose the delivery address where you want your FlyBox sent
Deliveries can be made anywhere within the contiguous United States
Verify the address details before continuing
Reminder: You can retrieve your FlyBox wherever and whenever you need it within the contiguous U.S.
Step 4: Choose your shipment timing
Select whether you want your FlyBox shipped immediately or scheduled for a future date
Tap Next to continue
Step 5: Review and pay
Review your retrieval request details
Confirm the retrieval price shown in the app
Select your payment method
Tap Confirm and Pay to complete your request
Retrieval pricing
Standard retrieval cost: $15 per FlyBox
Flat-rate nationwide within the contiguous U.S.
No distance-based pricing
Information for early adopters
If you were one of our early adopters, your account may include a different retrieval rate based on the plan you originally signed up for. If this applies:
Your original retrieval pricing continues to be honored
No action is required
The FlyBox app will always show the correct price before you confirm
Delivery confirmation and tracking
After confirming your retrieval:
You’ll receive a notification when your FlyBox is on its way
You can track delivery progress directly in the FlyBox app
Sending FlyBoxes back to storage
When you’re ready to return your FlyBox to storage, return shipping is always FREE.
You can:
Schedule a pick-up directly through the FlyBox app, or
Drop off your FlyBox at supported drop-off locations within the contiguous U.S.
There’s no rush or deadline. Send FlyBoxes back whenever you’re ready.
Reusing your FlyBoxes or sending new items
FlyBoxes are designed for reuse, giving you complete flexibility.
If you want to store new items instead of the original contents:
Pack your new items securely inside the FlyBox
Ensure the topper is properly aligned
Secure the topper using the provided zip-tie locks
Update the FlyBox name in the app if needed
Schedule a pick-up or drop-off through the app
Need more space?
You can purchase additional FlyBoxes anytime.
From the Home view in the FlyBox app, tap + Order More FlyBoxes to add more storage.
Summary
Retrieving and returning your FlyBox is easy with the FlyBox app.
Select the FlyBox you want to retrieve
Confirm delivery anywhere within the contiguous U.S.
Review pricing and complete payment
Track your delivery in real time
When you’re done, reuse your FlyBox to send new items back to storage with FREE return shipping included.