Add Pickup Instructions
When you schedule your pickup in the FlyBox app, you can include specific instructions (like “Ring buzzer 302” or “Pick up from the mailroom”). FedEx drivers may follow these notes if the building allows access.
If Custom Instructions Aren’t Allowed In Your Building
If your building doesn’t allow custom pickup instructions, be sure to leave your FlyBox where FedEx typically picks up packages (like a package room, mailroom, or front desk area). Drivers follow standard protocols and may not be able to go beyond those areas.
FedEx May Not:
Enter secured residential hallways
Knock on apartment doors
Go beyond the lobby or front desk area (unless building staff allow it)
Final Tip
If you’re not sure where FedEx usually picks up in your building, check with your building manager or front desk staff.