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FAQ's- General Service Information

Learn what FlyBox is, how it works, where it’s available, and why it’s a secure, flexible storage solution for modern needs.

Updated over 2 weeks ago

What is FlyBox?

FlyBox is a modern, on-demand storage service built for convenience. We deliver durable, extra-large FlyBoxes to your door with all the packing supplies you need. Using the FlyBox app, you can manage everything—order FlyBoxes, active your FlyBoxes, schedule FREE FedEx pickups, and request retrievals—without ever visiting a storage facility.


How Does FlyBox Work?

Managing your storage with FlyBox is simple, flexible, and entirely app-based:

  1. Order FlyBoxes through the app or website

  2. Pack and secure your items

  3. Schedule a FREE FedEx pickup or drop off at over 40,000 locations

  4. We store your FlyBoxes in secure, climate-controlled facilities

  5. Retrieve your items anytime, anywhere in the contiguous U.S.

All ongoing management—from scheduling pickups and retrievals to tracking your FlyBoxes—is done through the FlyBox app.

You can also:

  • Receive real-time updates and push notifications about your FlyBox activity

  • Digitally catalog and organize your stored items in the app

  • View the status of pickups, deliveries, and retrievals at any time

FlyBox makes it easy to stay in control of your storage—without ever needing to visit a facility.


Where Is FlyBox Available?

FlyBox operates across the entire contiguous United States, offering door-to-door storage and retrieval.


Are FlyBox Services Available Internationally?

Not yet. FlyBox is currently only available within the contiguous U.S.We plan to explore international expansion in the future.


What Size Are FlyBoxes?

FlyBoxes are available in one standard size:24" x 20" x 12" (20 gallons / 80 quarts capacity)

This size offers a balance of space, portability, and ease of handling.We’re actively working on offering additional sizes to meet more storage needs.


What’s Included in a FlyBox Order?

Each FlyBox order includes:

  • FREE use of a durable FlyBox

  • Bubble wrap for protective cushioning

  • Lock(s) for secure closure

  • Cover/topper with a pre-attached FedEx return label

Starter Kits (First-Time Orders Only)

Starter Kit (1–2 FlyBoxes):

  • Bubble wrap

  • Lock(s)

  • Clippers

  • Cover/topper with FedEx return label

  • Complimentary welcome treat

**Starter Kit for 3+ FlyBoxes:**Includes everything above, plus:

  • 9 vacuum storage bags

  • 1 rechargeable vacuum pump

  • 20% off storage for one year


What If Something Is Missing or Damaged?

If anything in your order is missing or arrives damaged, let us know right away.We’ll make it right by sending a replacement.


Can I Use My Own Boxes?

No. To ensure safe handling, consistent tracking, and efficient storage, FlyBox only accepts our official FlyBoxes.These are designed specifically for security and reliability throughout the process.


Where Are My Items Stored?

Your FlyBoxes are stored at secure, climate-controlled FlyBox facilities in:

  • Mechanicsburg, Pennsylvania

  • Walnut, California

  • Boca Raton, Florida

All locations are monitored 24/7 for maximum security.


Can I Visit a FlyBox Storage Facility?

FlyBox is a fully app-based, door-to-door service.There’s no need to visit a facility—everything is managed through the FlyBox app for maximum convenience.

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