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FAQs - Pricing & Payments

Learn about FlyBox pricing, billing cycles, retrieval costs, shipping, and payment options.

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What is FlyBox pricing?

FlyBox storage is simple and predictable:

  • $20.00 per FlyBox per month

  • Billed quarterly at $60.00 per FlyBox (3 months prepaid)

  • You only pay for the FlyBoxes you store. No hidden fees.


How does billing work?

We bill on a quarterly (every 3 months) cycle to keep things simple and reserve your storage space in advance.

  • You prepay three months at a time for each FlyBox.

  • If you add a new FlyBox mid-cycle, it’s charged upfront for 3 months. A prorated adjustment is applied on your next invoice to align it with your existing billing schedule.

  • All charges are securely processed through your saved payment method.


What payment methods does FlyBox accept?

FlyBox accepts:

  • All major credit and debit cards

  • Apple Pay

  • Google Pay

We don't currently accept gift cards.

You can manage your payment methods directly in the FlyBox app.


Are there any shipping costs?

Shipping is included for most of the FlyBox experience:

  • FREE shipping to you, including all packing supplies

  • FREE return shipping back to storage

  • You only pay for retrievals when you request a FlyBox to be delivered back to you


What is a retrieval?

A retrieval is when you ask us to deliver a stored FlyBox back to you.
You can schedule retrievals at any time through the FlyBox app.


What are retrieval costs?

FlyBox uses a flexible retrieval system with built-in credits:

  • You receive one $10 discounted retrieval credit per FlyBox stored per quarter

  • Credits are pooled and can be used for any FlyBox you’ve stored

  • After using your available credits, additional retrievals during the same quarter are $30 per FlyBox

The more FlyBoxes you store, the more $10 credits you earn—and you can apply them however you choose.


Signature Required Delivery

For extra delivery security, you can choose to require a signature:

  • $5 per retrieval

  • Ensures someone signs for your FlyBox upon delivery

  • Ideal for apartments, multi-unit buildings, or valuable contents

This option is available at checkout when scheduling a retrieval.


What happens if I miss a payment?

  • A $25 late fee is applied after a 7-day grace period

  • If payments are missed for three consecutive months, your FlyBoxes may be considered abandoned and subject to auction

  • We recommend keeping your payment details updated to avoid this fee and any service interruptions


Does FlyBox offer an annual payment plan?

FlyBox does not currently offer a standard annual plan.
If you're interested in prepaying for the year, please chat with a live agent in the FlyBox app.


Are discounts or promotions available?

Yes, FlyBox occasionally offers special discounts or promotions.

  • Some are one-time offers

  • Others continue as long as you meet the promotion’s terms

  • If a promotion ends or changes, we’ll notify you in advance


Do I get a discount for storing more FlyBoxes?

Yes – for your first order only.

  • Receive a 20% Starter Discount when you order three (3) or more FlyBoxes in your first order

  • This discount applies only to the FlyBoxes in your initial order

  • It is valid for one full year, as long as you maintain at least three active FlyBoxes during that time

  • This offer is available once per year


Can I get the discount by adding more boxes later?

No. The 20% discount only applies to the FlyBoxes in your first order, if you start with 3 or more.

  • FlyBoxes added after your initial order are billed at the standard $20/month

  • If your active FlyBox count drops below 3, the discount ends with your next quarterly billing cycle

  • There are no retroactive refunds if your eligibility changes mid-cycle


Discount Example

  • Start with 4 FlyBoxes → All 4 receive the 20% discount for one year

  • Add a 5th FlyBox later → Billed at the standard $20/month

  • Drop to 2 FlyBoxes → Discount ends with your next invoice

Maintaining 3 or more active FlyBoxes keeps your pricing simple, flexible, and more affordable.


At the moment of purchase, we currently offer a 20% discount on bundled FlyBoxes, and for larger storage needs, our Mega Bundle provides even deeper savings:

• 3 FlyBoxes: $48 monthly

• 6 FlyBoxes: $96 monthly

• 9 FlyBoxes: $144 monthly

• 12 FlyBoxes: $192 monthly

• Mega Bundle (48 or more FlyBoxes): starting at $599 monthly

We’re also working on enhancing our bundle pricing to offer even greater rewards the more you store with us, but at the moment, it is only offered on your initial purchase.

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