Retrieving a FlyBox
How to Retrieve Your FlyBox
Follow these steps to retrieve a stored FlyBox using the FlyBox app; whenever and wherever you need, within the contiguous U.S.
Retrieving a FlyBox
Select the Box You Want to Retrieve
Open the FlyBox app and navigate to the ”Stored at FlyBox” section on the Home view.
You’ll see all your FlyBoxes currently stored at our secure facilities.
Tap on the FlyBox you wish to retrieve.
Tap “Retrieve FlyBox”
Confirm you’ve selected the correct box.
Tap Retrieve FlyBox to begin the delivery process.
Confirm Delivery Details
Choose the delivery address where you want your FlyBox sent — anywhere within the contiguous U.S.
Verify the address is correct before proceeding.
Reminder: You can retrieve your FlyBox wherever and whenever you need it within the contiguous U.S.
Scheduling Your FlyBox Shipment
Select whether you want your FlyBox shipped immediately or schedule it for a future date.
Tap Next to continue.
Review and Pay
Review your retrieval request details.
Retrieval Costs:
First retrieval per FlyBox each quarter: $10.
Additional retrievals during the same quarter: $30 per FlyBox.
Each FlyBox you purchase comes with one $10 discounted retrieval per quarter.
3. Select your payment method and tap Confirm and Pay to complete the process.
Important:
Your quarterly retrieval credit renews three months (90 days) from the date you purchased or added each FlyBox.
You can use your discounted retrieval on any FlyBox you have in storage — it’s flexible and not tied to a specific box.
Delivery Confirmation
After confirming your order, you'll receive a notification when your FlyBox is on its way.
You can track your delivery progress directly through the FlyBox app.
Sending FlyBoxes Back
Schedule a Pick-Up or Drop Off
When you're ready to return your FlyBox to storage:
Schedule a pick-up through the FlyBox app.
Or drop off your FlyBox at any of over 40,000 FedEx locations
Return shipping back to FlyBox facilities is always FREE.
Reminder: You can send FlyBoxes back to us whenever you're ready, with no rush or hidden fees.
Reuse Your FlyBoxes — Or Add More Anytime
FlyBoxes are designed for reuse, giving you total flexibility.
If you no longer need to store your current items and want to send new ones instead, you can reuse and rename your FlyBox directly in the app.
When you're ready to return or send new items:
Pack your items securely inside your FlyBox.
Ensure the topper is properly aligned on top of your FlyBox.
Secure the topper using the provided zip tie locks.
Update the FlyBox name if needed.
Schedule a pick-up or drop-off through the app
Need more space?
You can always purchase additional FlyBoxes anytime for even more storage — just tap "+ Order More FlyBoxes" from your Home view.
You can reuse your FlyBoxes as often as you like — making your storage experience flexible, simple, and completely on your terms.
Summary
Retrieving and returning your FlyBox is simple with the FlyBox app.
Select your box, confirm your delivery anywhere within the contiguous U.S., review payment, and track your shipment — all in a few taps.
Each FlyBox you store comes with one discounted $10 retrieval per quarter.
When you're ready, reuse your FlyBoxes to send new items back to storage, with free return shipping included.