Follow these steps to retrieve your FlyBox using the FlyBox app:
Select the Box You Want to Retrieve
Navigate to the "Secured at FlyBox" section within the FlyBox app. Here, you will find all the boxes currently stored at our FlyVault™ facilities. Select the box you want to retrieve.Request Delivery
Tap the "Send it to me" option to initiate the delivery process. This will start the steps to have your FlyBox delivered to your specified address.Confirm Delivery Details
Choose the address where you want your FlyBox delivered. Make sure the address is correct and up to date.Schedule Your FlyBox Shipment
After confirming the delivery address, select whether you’d like the shipment to happen immediately or schedule it for a future date. Once you've made your selection, tap Next to proceed.Review and Pay
Review all the details of your retrieval request. You will be prompted to make the necessary retrieval payment. The cost for retrieving a FlyBox is $15.
Select your preferred payment method and tap "Confirm and Pay" to complete the process.Note: If your retrieval request exceeds your storage balance or if additional fees apply, the app will notify you before finalizing the transaction.
Delivery Confirmation
After confirming the delivery and making payment, you’ll receive a notification when your FlyBox is on its way. You can track the delivery progress directly through the app, and it will provide updates until the box reaches you.
When Ready to Send FlyBoxes Back
Schedule a New Pick-Up
When you're ready to send FlyBoxes back to FlyBox, simply schedule a new pick-up through the app. The process is quick and easy, and you’ll be able to select the most convenient time for the pick-up.Reuse Your FlyBoxes
You can reuse your FlyBoxes to send back anything else you'd like to store. Simply pack your items, secure the cover with the provided zip tie locks, and follow the same steps to schedule a pick-up for storage.